Privacy Policy

Introduction

At Lulo Labs, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and how we protect your data when you visit our website or interact with our services. By continuing to use our site, you agree to the terms of this policy.

Information We Collect

Website Forms: When you submit forms on our website, such as your name, email address, and any other details you provide (e.g., company, industry, inquiry details), we use this information to respond to your inquiries or business requests. If you choose, you may also provide a phone number for us to contact you via phone.

Cookies and Tracking: We use cookies and other tracking technologies to gather data on how you interact with our website. This includes information such as the pages you visit, how long you stay, links you click, and your IP address. This data helps us improve the website and personalize your experience.

Communication Subscriptions: When subscribing to our communications, such as newsletters or marketing updates, we collect your name, email address, and preferences regarding the content you’d like to receive. You can opt out of receiving these communications at any time.

Email Interactions: If you receive our marketing emails, we may track your interactions with the email, such as opens, clicks, and shares. You can unsubscribe from these emails by clicking the unsubscribe link in the message.

Data Retention

We retain your personal data (including your first name, last name, and email address) indefinitely for business and marketing purposes, including retargeting and ongoing communications. If you wish to have your data deleted, please contact us at privacy@lulolabs.co.

Third-Party Services

The personal data collected by Lulo Labs is securely stored in databases managed by third-party providers. These providers facilitate cloud storage, marketing, and analytics services on our behalf. Importantly, they do not have access to your data for their own marketing or any other purposes. We maintain full control of how the data is used within their platforms, ensuring it is only used to enhance our services and communication with you.

Your Rights

If you are located in the European Union or other regions with similar data protection laws, you have certain rights regarding your personal data. Under the GDPR (General Data Protection Regulation), residents of the European Union have the following rights:

  1. Access: You have the right to request a copy of the personal data we hold about you.
  2. Rectification: You can request that we correct any inaccurate or incomplete personal data.
  3. Erasure: You have the right to request that your personal data be deleted from our records, subject to certain conditions.
  4. Restriction of Processing: You can request that we limit the processing of your personal data under certain circumstances.
  5. Data Portability: You can request that we transfer your personal data to another organization or directly to you.
  6. Objection: You can object to the processing of your personal data for direct marketing purposes or when we process your data based on our legitimate interests.
  7. Withdrawal of Consent: If we process your data based on your consent, you can withdraw it at any time.

For more detailed information about your rights under the GDPR, please visit the official EU website about the GDPR.To exercise any of your rights, please contact us at privacy@lulolabs.co. We will respond to your request within the time frame required by the applicable data protection law.

Security of Your Information

We take robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. All information is stored securely, and access is limited to authorized personnel. We regularly review and enhance our security practices to safeguard your data.

Complaints

If you have any concerns or complaints regarding the way we handle your personal data, we encourage you to contact us at privacy@lulolabs.co. We take all complaints seriously and will make every effort to address your concerns promptly and professionally.If you are not satisfied with our response, or if you believe we are not complying with applicable data protection laws, you may have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Notice from time to time to reflect changes in our practices, legal requirements, or operational adjustments. Any changes will be posted on this page with an updated "Effective Date" at the top of the notice. Your continued use of our website following the posting of any changes constitutes your acceptance of those changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or would like to exercise your rights regarding your personal data, please contact us at privacy@lulolabs.co.